The latest update in mobile communication for MTN users involves the introduction of new unified Unstructured Supplementary Service Data (USSD) codes. This change, authorized by the Nigerian Communications Commission (NCC), is significant in the rapidly evolving telecommunications sector.
RELATED: How to Check Your Vodacom Number? Never Forget Your Digits Again
Table of Contents
The primary goal of these new codes is to enhance customer experience and streamline service delivery across all networks, including MTN, Airtel, Glo, and 9mobile.
Unified USSD Codes Overview
- Call Centre/Help Desk: The new code is
300, replacing previous individual network codes. This code provides access to customer support services. - Voice Mail Services: Voice Mail Deposit and Voice Mail Retrieval services have been unified under codes
301and302, respectively. - Borrow Services: The code
303is now designated for services related to borrowing airtime or data. - STOP Service: To unsubscribe from various value-added services, customers can use the code
305. - Balance Inquiry: The unified code for checking account balances is
310. - Credit Recharge: For airtime recharge, the code has been changed to
3111. - Data Plans: Subscribing to data plans is now streamlined under the code
312. - Share Services: For services related to sharing data or airtime, users should dial
321. - Data Plan Balance Check: To check data balance, customers can use the code
323.
Implementation and Impact
This harmonization of USSD codes across major Nigerian telecom operators commenced on May 17, 2023. It represents a significant shift in the approach to providing telecommunications services, focusing on uniformity and ease of use for customers. By standardizing these codes, the NCC aims to simplify the process of accessing various mobile network services, making it more user-friendly and efficient. This change is expected to positively impact customer satisfaction and service accessibility, reflecting the evolving demands and technological advancements in the mobile communications sector.
Conclusion
The introduction of these unified USSD codes is a testament to the dynamic nature of the telecommunications industry and the ongoing efforts to enhance user experience. MTN users, along with customers of other major networks in Nigeria, are advised to familiarize themselves with these new codes to fully leverage the improved service delivery.
