How to Withdraw Money from PayPal to Mpesa: Bridging Digital Payments

The integration of PayPal and M-PESA has revolutionized the way money is handled in Kenya, especially for those engaged in international transactions. This service merges the global capabilities of PayPal with the local efficiency of M-PESA, creating a seamless way to manage finances in both US Dollars and Kenyan Shillings.

Here’s a detailed guide on how to utilize this service:

Introduction to PayPal to M-PESA Service

PayPal’s collaboration with Safaricom (M-PESA) and Thunes, a cross-border payment network, has bridged the gap between international e-commerce and local currency, enabling users in Kenya to conduct digital transactions across continents effortlessly.

Eligibility Criteria

To use this service, you must be a Kenyan resident with a registered M-PESA account. Additionally, a Google (PayPal) account and an Android device are required for accessing the service.

Setting up and Linking Accounts

Creating a PayPal Account:
- Visit the PayPal website and sign up with your credentials.
- After entering your details, including your M-PESA phone number, you will receive a 4-digit verification code from Thunes on behalf of M-PESA.
- Enter this code to confirm and complete the account linkage.
Linking PayPal and M-PESA Accounts:
- Visit the PayPal to M-PESA website and log in to your PayPal account.
- Enter your M-PESA phone number and verify the connection with a confirmation code sent to your mobile device.

Transacting with PayPal and M-PESA

Withdrawing from PayPal to M-PESA:
- Log in to the PayPal to M-PESA web service.
- Navigate to ‘Withdraw’ and enter the amount in USD.
- Review the transaction details, including the amount in KSh, the exchange rate, and the estimated processing time.
- Confirm the withdrawal. The funds will then be transferred to your M-PESA account. The processing time ranges from two hours to up to three days.
Topping Up PayPal from M-PESA:
- Calculate the KES amount to get the desired USD amount in your PayPal account.
- Go to your M-PESA menu, select ‘Lipa na M-PESA,’ then ‘Pay Bill,’ and enter the business number 800088.
- Complete the transaction with your M-PESA PIN. Top-ups are usually processed in real-time, but can take up to four hours.

Customer Support and Alternatives

Customer Support: For assistance, you can contact Safaricom’s customer service or visit any Safaricom shop. Social media platforms like Twitter and Facebook are also available for support.
Alternatives: Consider other money transfer services like Remitly, WorldRemit, Wise, and Paysend for more competitive rates.

Conclusion

The partnership between PayPal and M-PESA is a significant advancement in digital payments, providing a vital link between global and local financial systems. This service offers convenience and efficiency, empowering users in Kenya to handle their finances effectively in the global marketplace and their local economy. For those seeking cost-effective options, alternative services are available, each offering distinct advantages and rates.