How to Check KPLC Bill: Keeping Up with Your Electricity Usage

Checking your Kenya Power and Lighting Company (KPLC) bill has become more convenient and user-friendly, thanks to the introduction of various digital methods. Here’s a comprehensive guide on how to stay updated with your electricity usage using different methods:

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Introduction

Gone are the days when you had to wait for your electricity bill to arrive via postal mail. KPLC has revolutionized bill checking through its self-service module, enhancing service delivery significantly. Now, you can easily access your bill and other services through SMS, USSD, and e-mail​​.

Checking KPLC Bill via SMS

1. Ease of Use: SMS enquiry is a straightforward process that saves you from unexpected power cutoffs due to unpaid bills​​.
2. Steps:
   • Open your phone’s messaging app and create a new SMS.
   • Type the first part of your account number (omit the hyphen and numbers following it). For example, for account number 123456-98, just type 123456.
   • Send this message to the KPLC bill inquiry number 95551.
   • You’ll receive a message shortly with your current electricity bill and account details.
   • For additional support, you can dial 97771 to connect with the Kenya Power contact centre​​.

Checking Bill Online

1. Convenience: Online bill checking is available through KPLC’s self-service portal, offering a seamless experience in managing your bills​​.
2. Process:
   • Visit the self-service portal at selfservice.kplc.co.ke.
   • Sign up for an account if you don’t already have one.
   • Once logged in, you can view your bill and access various other services.
   • As a tip, reaching out to KPLC’s support Twitter page can often yield faster responses to your queries​​.

USSD Code for Bill Checking

1. Accessibility: USSD code service is quick and easy to use for both postpaid and prepaid customers​​.
2. Functionality:
   • Dial *977# to access a range of services.
   • This includes checking your bill, buying tokens, checking your latest token refill, reporting power failures, and more.
   • The USSD code also provides access to Pay Bill, My Bill, bill alerts, and self-reading options​​.

e-Bill Service

1. Email Option: KPLC’s e-bill service enhances the customer experience by allowing bill checking through email​​.
2. Procedure:
   • Create a new email message.
   • In the subject field, type the first part of your KPLC account number (similar to the SMS method).
   • Send this email to [email protected].
   • You will receive an automated email response with your account balance and payment due date​​.

These methods have made it much more convenient for customers to keep track of their electricity usage and payments, ensuring transparency and ease in managing utility expenses.